Nova Pay India follows a transparent refund and cancellation process for payment-related services.

1. Transaction Cancellation

• Once a payment is successfully processed, it cannot be cancelled.

• Users must verify details before confirming any transaction.

2. Failed Transactions

If the amount is debited but the transaction fails:

• The refund will be automatically processed by the bank/payment provider.

• Refund timelines may vary (typically 5–7 working days).

3. Duplicate Payments

In case of duplicate transactions:

• Contact customer support with transaction details.

• After verification, the excess amount will be refunded.

4. Service Charges

Convenience fees, gateway charges, or service fees (if applicable) may be non-refundable.

5. Dispute Resolution

For any payment disputes, users should contact:
Phone: +91 9909333360
Email: info@novapayindia.com

Nova Pay India
204 Crystal Cube, Manisha Char Rasta, Old Padra Road, Vadodara – 390007